We are providing our readers with a guidelines about how to handle market complaint, and handling of Product Recalls , you too can contribute by comment which will be published over here.
Handling of market complaints.
There should be a written procedures or a standard operating procedure (sop ) made for handling of every complaint must be carefully
The Pharmaceutical manufacturing company should assigne accountability for handling of complaints to a senior and responsible person and there should be adequate qualified team of peoples available to assist him. He should be aware of all complaints, investigation, or recalls, a person from quality control team should be a part of an investigation of any complaint.
If there is a defect in product detail procedures recorded reciting the action to be taken, along with the reasons why the products is recalled.
Investigational findings must be properly recorded with all original details
If there is a defect is or suspected in a batch, priority should be given to ascertain that the defect is not there in other batches, and other batches too should be checked to assure that they are not affected.
The batches which are manufactured by addition of recovery of the defective batch should be investigated.
If required adequate actions, including product recall, should be taken after investigation , analysis and assessment of the complaint.
The respective batch records, the corrective measures taken against the complaint should be recorded, including the recalls if applied.
Complaints records must be periodically reviewed and studied to see if there is constant reoccurrence of a particular type of defect or problem up on which recall of products could be justified.
The concerned regulatory authorities are must be informed if a pharmaceutical manufacturer finds the defect possibly due to manufacturing process, degradation, or any other reason.
Product recall procedure
Recall operations must be initiated effectively up to the level of hospital or pharmacy or a drug store.
All regulatory authorities of all countries where the defective product is distributed must be to appropriately informed about the purpose of recall and the product to be recalled
The record of distribution of product must be properly maintained for direct customers sale or export or samples for physicians or doctors and must be made available without any delay, with the details of persons responsible for distribution activity.
The process of recall of defective products must be documented every day and must be updated with the all recalls and pending recalls and a final reconciliation report should be submitted, which should justify any difference in quantities distributed and recalled.
The efficacy and effectiveness of recall procedure should be evaluated periodically.
Pharmaceutical companies should decide and record all final actions taken on all recalled goods, it should also take care of all stored goods with proper instruction until the final action is not taken on the recalled goods.
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